- SHIPPING & RETURNS -
Delivery
Please allow 1-3 working days for items to be despatched. Orders will then be sent via a 24 hour overnight service to destinations on the GB mainland only. If you require further assistance, please contact us using our contact form or e-mail us at info@watsonandpowell.co.uk.
Delivery charge £5.99.
Cancelling or Amending an Order
Should you wish to cancel or amend your order, please contact us using our contact form or e-mail us at info@watsonandpowell.co.uk. If your item has not been despatched we will be able to cancel your order and refund you in full without charge. Please note, once orders have been despatched we will not be able to cancel your order.
Returns & Refunds
The normal statutory rights applying to returns and refunds, including a 14 day cooling off period, are not applicable to perishable goods such as cheese. If you are unhappy with any of the goods you have received please inform us by email immediately using our contact form or e-mail us at info@watsonandpowell.co.uk. Do not post any goods back to us.
Damages & Complaints
If your item has been damaged during transit or, if for any reason, you are unhappy with the condition of your goods please contact us using our contact form or e-mail us at info@watsonandpowell.co.uk within 7 days of receiving your order. To avoid the trouble of returning an item we will ask you to email us a photo of the damage. We will then despatch a replacement or process a refund.
Questions & Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, please contact us using our contact form or e-mail us at info@watsonandpowell.co.uk.